1. 14-Day Free Trial

How to Cancel During the Trial

If you do not want to continue into the paid service, you should contact Franchiseleadspro before the end of the 14-day trial period using the cancellation method provided by us.

If the cancellation is received and processed before the trial ends, the paid subscription will not begin, subject to the terms of the applicable service arrangement.

2. 7-Day Refund Guarantee

Example

If your 14-day free trial ends and your first paid subscription payment is processed on September 20, your 7-day refund period begins on September 20.

A valid refund request must therefore be submitted within the applicable 7-day period.

3. How to Request a Refund

To request a refund, contact us at:

Your refund request should include:

• Your full name
• Business or company name
• Email address associated with your account
• The service or subscription being cancelled
• The date of your first paid payment
• A brief reason for the refund request

We may request additional information reasonably necessary to verify the account and payment before processing the request.

4. Refund Eligibility

A refund may be available when:

• The request is submitted within the applicable 7-day refund period.
• The request relates to the client's first paid subscription payment.
• The payment can be reasonably verified as belonging to the applicable Franchiseleadspro account.
• No separate written agreement provides different refund terms.

Refund eligibility may be affected by the specific service purchased, the applicable written agreement, or requirements of applicable law.

5. Payments That Are Generally Non-Refundable

Unless otherwise required by applicable law or expressly agreed in writing, the following may not be eligible for a refund:

• Payments requested after the applicable 7-day refund period.
• Recurring payments for a billing period that has already started.
• Third-party costs or expenses that have already been incurred on the client's behalf.
• Advertising spend paid to third-party advertising platforms.
• Third-party software, platform, hosting, domain, or subscription costs.
• Custom work or project deliverables that have already been completed, where a refund is not otherwise provided under the applicable agreement.

6. Recurring Subscription Cancellation

If you are subscribed to a recurring monthly service, you may request cancellation by contacting Franchiseleadspro.

For example, if your next billing date is October 20, your cancellation request should be submitted no later than October 13.

Cancellation requests received less than 7 calendar days before a scheduled renewal may not prevent the upcoming charge if the payment has already entered processing.

7. Cancellation Does Not Automatically Mean a Refund

Cancelling a recurring subscription and requesting a refund are separate matters.

A cancellation stops future service or renewal according to the applicable cancellation terms. It does not automatically create a refund for a billing period that has already begun.

Any refund will be determined according to this policy, the applicable service agreement, and applicable law.

8. Refunds After the Free Trial

The 14-day free trial is provided before the paid subscription begins.

Once the trial has ended and the first paid payment has been processed, the client enters the paid subscription period.

The client may then use the applicable 7-day refund period described above.

9. Refund Processing

Once a refund request has been approved, Franchiseleadspro will initiate the refund through the applicable payment method or payment provider, where possible.

The time required for the refunded amount to appear in your account may depend on the payment processor, bank, card issuer, or financial institution.

Franchiseleadspro does not control the processing time of third-party banks or payment providers.

10. Payment Processing Fees and Third-Party Costs

Where a payment processor, bank, advertising platform, software provider, or other third party has charged a non-refundable fee or expense, that amount may be excluded from a refund where permitted by the applicable agreement and law.

Any advertising budget, media spend, third-party subscription, domain, hosting, software, or other external cost paid on behalf of a client may be subject to the refund terms of the relevant third-party provider.

11. Service Cancellation by Franchiseleadspro

Franchiseleadspro may suspend or terminate a service where reasonably necessary, including in circumstances involving:

• Non-payment
• Material violation of our Terms & Conditions
• Fraudulent or unlawful activity
• Abuse or misuse of our services
• Security concerns
• Material risk to our systems or service providers

Where appropriate, we may provide notice before suspension or termination.

Any refund resulting from termination by Franchiseleadspro will be considered according to the applicable agreement, circumstances of the termination, and applicable law.

12. Service Delays and Client-Side Delays

A delay caused by the client does not automatically create a refund entitlement.

This may include delays caused by:

• Failure to provide required information
• Delayed approvals
• Unavailable account or platform access
• Delayed communication
• Incomplete business information
• Failure to provide required materials

Where appropriate, we may work with the client to adjust timelines or delivery schedules.

13. No Refund Based Solely on Business Results

Unless a separate written agreement expressly provides otherwise, dissatisfaction with a particular marketing result, lead response, appointment volume, sales result, advertising performance, search ranking, or other commercial outcome does not automatically qualify for a refund.

Marketing and lead-generation results may be influenced by factors outside Franchiseleadspro's reasonable control, including market conditions, prospect demand, competition, pricing, client follow-up, offer quality, sales processes, platform changes, and other factors.

14. Custom Projects and One-Time Services

Custom projects and one-time services may have different payment and cancellation terms depending on the proposal, invoice, statement of work, or written agreement provided to the client.

If a custom project has its own written refund or cancellation terms, those terms will apply to the extent they conflict with this general policy.

15. Changes to Pricing or Subscription Terms

Franchiseleadspro may change its pricing or service offerings from time to time.

Any applicable pricing for a new purchase or renewal will be disclosed in accordance with the applicable agreement and applicable law.

Existing clients may be subject to the pricing and terms agreed at the time of their purchase, unless otherwise provided by the applicable agreement.

16. Fraudulent or Unauthorized Transactions

If you believe a payment was made without your authorization, contact us immediately at:

We may investigate disputed or potentially unauthorized transactions and may request information necessary to verify the transaction.

17. Policy Changes

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, pricing, business practices, or legal requirements.

When changes are made, the updated version will be published on this page and the "Last Updated" date will be revised.

18. Relationship With Our Terms & Conditions

This policy should be read together with our Terms & Conditions and Privacy Policy .

If a separate written agreement between Franchiseleadspro and a client contains specific refund or cancellation terms, those terms will generally govern the applicable engagement to the extent permitted by law.

19. Contact Us

If you have questions about a payment, cancellation, refund request, subscription, or this policy, please contact us.